Europcar’s online tool is available for all registered UK travel agencies

Not registered with us? contract your account manager (Advantage members: advantage.europcaruk@discovertheworld.com or travel trade europcaruk@discovertheworld.co)

Click4Wheels is available for car and van rentals including one way and cross border services (when available)

Delivery and collection are not bookable on this tool.

All services are available through GDS including delivery and collection, van and trucks rentals, one way etc except long lease rentals

GDS Bookings

Basic Direct Sell Entry
Without Air Segment CSEPLHR1DEC-4DEC/VT-IDMR/ARR-0900/RT-0900/CD-XXXXXXX
With Air Segment CSEPS2/VT-IDMR/CD-XXXXXXX (Note example after segment 2)
Deliver and Collection Direct Sell Entry
CSEPFRA1DEC-4DEC/VT-IDMR/ARR-0900/RT-0900/CD-XXXXXXX/DEL-A1-james house-A2-55 welford road-CI-leicester-CO-gb-ZP-le2 7ar- PH-01162565656/COL-A1-2 London Road-CI-Leicester-CO-gb-ZP-le1 1aa-PH-01162111111
*Please note, for UK rentals we will ignore the location you use and apply the correct branch depending on delivery details
Sell Options
Drop Off Locaion /DO- (Use when drop off location is different from pick up location)
Special Information /SI-
Special Equipment /SQ-
Evoucher Full Credit Value/VV-FC
Evoucher Group & Day Value /VV-GDA
Evoucher Group Specified Value /VV-EUR200.00
Billing Reference /BR-
Billing Number /BN- (Must be used with Evoucher value and contains CD number or IATA to be charged)
*Please Note, when issuing Evouchers for Advantage please enter the Advantage travel Contract id in the /CD- fields & your IATA in the /BN-
Delivery Details /DEL-
Collection Details /COL-
DEL and COL Additions
Street Name/Number A1-
City CI-
Country Code CO-
Post Code ZP-
Contact Tel Number PH-
Example Delivery /DEL-A1-james house-A2-55 welford road-CI-leicester-CO-gb-ZP-le2 7ar-PH-01162565656
Example Collection /COL-A1-james house-A2-55 welford road-CI-leicester-CO-gb-ZP-le2 7ar-PH-01162565656
Delivery & Collection with same address /DEL-A1-james house-A2-55 welford road-CI-leicester-CO-gb-ZP-le2 7ar-PH-01162565656/COL-SAME
Modify Entries
Pick Up Date 2/DT-01SEP (Amends pick up date to 1st Sep for segment 2)
Return Date 2/DD-08SEP (Amends return date to 8th Sep for segment 2)
Pick Up & Return Date 2/DT-01SEP/DD-08SEP (Amends Both dates for segment 2)
Pick Up Time 2/ARR-9A (Amends pick up time to 0900 for segment 2)
Return Time 2/RT-9A (Amends return time to 0900 for segment 2)
Vehicle 2/VT-CCMR (Amends vehicle to CCMR for segment 2)
General Evoucher Entry CVP/S1/ET
Add Full Credit Evoucher CVP/S2/ET/VV-FC (Amends res to Full Credit Evoucher for segment 2)
Add Group & Day Evoucher CVP/S2/ET/VV-GDA (Amends res to Group & Days Evoucher for segment 2)
Add Specific Value Evoucher CVP/S2/ET/VV-EUR200 (Amends res to 200 EUR Evoucher for segment 2)
Cancel Booking XE2 (Cancels segment 2)
Information Entries
Location Search By Country CLEPGB-A (for Airports) *Please note change -C (For City) -X (For Rail)
Location Search By City CLEPLON-A *Please note change -C (For City) -X (For Rail)
Car Information by Location CPOEPLHR/VEH
Location Information GGCAREPLHR
Basic Direct Sell Entry
Without Air Segment 0CAREPNN1LHR1DEC-4DEC/IDMR/ARR-0900/RET-0900/CD-XXXXXXX
With Air Segment 0CAREPIDMR2/CD-XXXXXXX (Note example after segment 2)
Deliver and Collection Direct Sell Entry
0CAREPNN1LHR1DEC-4DEC/IDMR/ARR-0900/RET-0900/CD-XXXXXXX/DEL-JAMES HOUSE 55 WELFORD ROAD LEICESTER LE2 7AR 01162565656/COL-JAMES HOUSE 55 WELFORD ROAD LEICESTER LE2 7AR 01162565656
Sell Options
Pick Up Location /PUP- (Use when customer wants to pick up from downtown location)
Drop Off Location /DO- (Use when drop off location is different from pick up location)
Special Information/SI-
Special Equipment /SQ-
Evoucher Full Credit Value /VV-FC
Evoucher Group & Day Value /EVV-GDA
Evoucher Group Specified Value /VV-EUR200.00
Billing Number /VB- (Must be used with Evoucher value and contains CD number or IATA to be charged)
*Please Note, when issuing Evouchers for Advantage please enter the Advantage travel Contract id in the /CD- fields & your IATA in the /BN-
Billing Reference /BR-
Delivery Details /DEL- (Free flow text)
Collection Details /COL- (Free flow text)
*Please Note, when using these fields please make sure the address is clear and has a contact telephone number
Modify Entries
Pick Up Date CM2/PD-01SEP (Amends pick up date to 1st Sep for segment 2)
Return Date CM2/RD-08SEP (Amends return date to 8th Sep for segment 2)
Pick Up & Return Date CM2/PD-01SEP/RD-08SEP (Amends pick up date to 1st Sep & return date to 8th Sep for segment 2)
Pick Up Time CM2/ARR-9A (Amends pick up time to 0900 for segment 2)
Return Time CM2/RET-9A (Amends return time to 0900 for segment 2)
Vehicle CM2/CT-CCMR (Amends car type to CCMR for segment 2
General Evoucher Entry CM2/VA
Add Full Credit Evoucher CM2/VA/VV-FC (Amends res to Full Credit Evoucher for segment 2)
Add Group & Day Evoucher CM2/VA/VV-GDA (Amends res to Group & Days Evoucher for segment 2)
Add Specific Value Evoucher CM2/VA/VV-EUR200.00 (Amends res to 200 EUR Evoucher for segment 2)
Cancel Booking X2 (Cancels segment 2)
Information Entries
Location Search By Country CLEPGB-C
Location Search By City CLEPLON
Location Information CP*EPLHR
Basic Direct Sell Entry
Without Air Segment 0CCREPNN1LHR2OCT-7OCTIDMR/ARR-0900/DT-0900/CD-XXXXXXX
With Air Segment /2+0CCREPIDMR/CD-XXXXXXX (Note example after segment 2)
Deliver and Collection Direct Sell Entry
0CCREPNN1LHR2OCT-7OCTIDMR/ARR-0900/DT-0900/CD-XXXXXXX/PUP-QEWC01/DEL-*A-James House 55 Welford Road*C-Leicester *Y-GB*P-LE2 7AR*T-01126173542/DO-QEWC01/COL-*A-James House 55 Welford Road*C-Leicester*Y-GB*P-LE2 7AR*T-01162173542
*Please note, for UK rentals we will ignore the location you use and apply the correct branch depending on delivery details
Sell Options
Drivers Name /NM- (Use only when drivers name is different from lead passenger in PNR)
Pick Up Location /PUP- (Use when customer wants to pick up from downtown location)
Drop Off Location /DO- (Use when drop off location is different from pick up location)
Special Information/SI-
Special Equipment /SQ-
Evoucher Full Credit Value /EVV-FC
Evoucher Group & Day Value /EVV-GDA
Evoucher Group Specified Value /EVV-EUR150.00 (Monetary value and currency to change depending on rental needs)
Billing Number /BN- (Must be used with Evoucher value and contains CD number or IATA to be charged)
*Please Note, when issuing Evouchers for Advantage please enter the Advantage travel Contract id in the /CD- fields & your IATA in the /BN-
Delivery Details /DEL-
Collection Details /COL-
DEL and COL Additions
Street Name/Number *A-Location Address (maximum 60 characters)
City *C-City Name (maximum 30 characters)
Country Code *Y-Country Code (maximum 2 characters)
Post Code *P-Postal Code (maximum 10 characters)
Contact Tel Number *T-Customer Telephone Number (maximum 20 characters)
Example Delivery /DEL-*A-James House 55 Welford Road*C-Leicester*Y-GB*P-LE2 7AR*T-01162173542
Example Collection /COL-*A-James House 55 Welford Road*C-Leicester*Y-GB*P-LE2 7AR*T-01162173542
Modify Entries
Pick Up Date CAM2D/01SEP (Amends pick up date to 1st Sep for segment 2)
Return Date CAM2D/-08SEP (Amends return date to 8th Sep for segment 2)
Pick Up & Return Date CAM2D/01SEP-08SEP (Amends both dates in segment 2)
Pick Up Time CAM2O/ARR-1000 (Amends pick up time to 1000 for segment 2)
Return Time CAM2O/DT-1000 (Amends return time to 1000 for segment 2)
Vehicle CAM2T/CCMR (Amends vehicle to CCMR for segment 2)
Add Full Credit Evoucher CAM2O/EVV-FC/BN-xxxxxxxxx (Amends res to Full Credit Evoucher for segment 2)
Add Group & Day Evoucher CAM2O/EVV-GDA/BN-xxxxxxxxx (Amends res to Full Credit Evoucher for segment 2)
Add Specific Value Evoucher CAM2O/EVV-EUR150.00/BN-xxxxxxxxx (Amends res to Full Credit Evoucher for segment 2)
Cancel Booking X2 (Cancels segment 2)
Information Entries
Location Search By City CAIPARIS/EP or CAIPAR/EP
Location Search By Reference Point CAI EIFFEL TOWER/EP
Search Reference Points by City HORPAR
Location Information CADEPLONC01
Basic Direct Sell Entry
Without Air Segment CRN1DEC4DECLHR/CEP/VIDMR/ARR-9A/DT-9A/CD-XXXXXXX
With Air Segment CRNS2/CEP/VIDMR/CD-XXXXXXX (Note example after segment 2)
Deliver and Collection Direct Sell Entry
CRN1DEC4DECLHR/CEP/VIDMR/ARR-9A/DT-9A/CD-XXXXXXX/DEL-JAMES HOUSE 55 WELFORD ROAD LEICESTER LE2 7AR
Sell Options
Pick Up Location /PUP- (Use when customer wants to pick up from downtown location)
Drop Off Location /DO- (Use when drop off location is different from pick up location)
Special Information/SI-
Special Equipment /SQ-
Delivery Details /DEL-
Collection Details /COL-
Modify Entries
Pick Up Date CR@2/D01SEP (Amends pick up date to 1st Sep for segment 2)
Return Date CR@2/D-08SEP (Amends return date to 8th Sep for segment 2)
Pick Up & Return Date CR@2/D01SEP08SEP (Amends pick up date to 1st Sep & return date to 8th Sep for segment 2)
Pick Up Time CR@2/ARR-9A (Amends pick up time to 0900 for segment 2)
Return Time CR@2/DT-9A (Amends return time to 0900 for segment 2)
Vehicle CR@2/VCCMR (Amends car type to CCMR for segment 2)
Cancel Booking X2
Information Entries
Location Search By City CRLLHR/CEP
Location Information CRDLHR/CEP
All services are available through GDS including delivery and collection, van and trucks rentals, one way etc except long lease rentals

Contact list –

Reservations (24/7) businessdeskuk@europcar.com
0871 1 384 108
  • Make/amend a reservation
  • Delivery and Collection bookings
Customer Services
(08:30 - 17:30 Mon-Fri)
excl. Public Holidays
Rental Station
Go to "Locations" section of www.europcar.com to get details of rental locations
  • Ask for directions to collect/drop off car
  • Extend/amend bookings once vehicle has already been received if unable to amend via online system (GDS, Click4Wheels, etc)
First Call Assist (UK rentals only)
0800 028 0999
(or 0116 247 3228 on a non UK phone)
  • Option 1 - To report an Accident (For breakdowns refer to contact details on back of sticker in front windscreen)
  • Option 2 - For Roadside Assistance Express (if purchased)
  • Option 3 - For Windscreen damage
  • Option 4 - For Tires (repair/replacement)
Live/Post hire/invoice queries
customerservicekeyaccounts@europcar.com
0371 384 0235
  • Billing queries
  • Car rental queries
Post-hire complaints
customerservicesescalations@europcar.com
0371 384 0118
  • Customer complaints
Validation
(09:00-17:30 Mon-Fri)
excl. Public Holidays
customer.validation@europcar.com
0 116 296 8660
  • Request a full credit or fixed value voucher in to make a phone or some GDS bookings
  • Please have your business account number ready when calling to request a voucher number