Europcar’s online tool is available for all registered UK travel agencies
Not registered with us? contract your account manager (Advantage members: advantage.europcaruk@discovertheworld.com or travel trade europcaruk@discovertheworld.co)
Click4Wheels is available for car and van rentals including one way and cross border services (when available)
Delivery and collection are not bookable on this tool.
All services are available through GDS including delivery and collection, van and trucks rentals, one way etc except long lease rentals
GDS Bookings
| Basic Direct Sell Entry |
| Without Air Segment |
CSEPLHR1DEC-4DEC/VT-IDMR/ARR-0900/RT-0900/CD-XXXXXXX |
| With Air Segment |
CSEPS2/VT-IDMR/CD-XXXXXXX (Note example after segment 2) |
| Deliver and Collection Direct Sell Entry |
CSEPFRA1DEC-4DEC/VT-IDMR/ARR-0900/RT-0900/CD-XXXXXXX/DEL-A1-james house-A2-55 welford road-CI-leicester-CO-gb-ZP-le2 7ar-
PH-01162565656/COL-A1-2 London Road-CI-Leicester-CO-gb-ZP-le1 1aa-PH-01162111111 |
| *Please note, for UK rentals we will ignore the location you use and apply the correct branch depending on delivery details |
| Sell Options |
| Drop Off Locaion |
/DO- (Use when drop off location is different from pick up location) |
| Special Information |
/SI- |
| Special Equipment |
/SQ- |
| Evoucher Full Credit Value | /VV-FC |
| Evoucher Group & Day Value |
/VV-GDA |
| Evoucher Group Specified Value |
/VV-EUR200.00 |
| Billing Reference |
/BR- |
| Billing Number |
/BN- (Must be used with Evoucher value and contains CD number or IATA to be charged) |
| *Please Note, when issuing Evouchers please enter the travel Contract id in the /CD- fields & your IATA in the /BN- |
| Delivery Details |
/DEL- |
| Collection Details |
/COL- |
| DEL and COL Additions |
| Street Name/Number |
A1- |
| City |
CI- |
| Country Code |
CO- |
| Post Code |
ZP- |
| Contact Tel Number |
PH- |
| Example Delivery |
/DEL-A1-james house-A2-55 welford road-CI-leicester-CO-gb-ZP-le2 7ar-PH-01162565656 |
| Example Collection |
/COL-A1-james house-A2-55 welford road-CI-leicester-CO-gb-ZP-le2 7ar-PH-01162565656 |
| Delivery & Collection with same address |
/DEL-A1-james house-A2-55 welford road-CI-leicester-CO-gb-ZP-le2 7ar-PH-01162565656/COL-SAME |
| Modify Entries |
| Pick Up Date |
2/DT-01SEP (Amends pick up date to 1st Sep for segment 2) |
| Return Date |
2/DD-08SEP (Amends return date to 8th Sep for segment 2) |
| Pick Up & Return Date |
2/DT-01SEP/DD-08SEP (Amends Both dates for segment 2) |
| Pick Up Time |
2/ARR-9A (Amends pick up time to 0900 for segment 2) |
| Return Time |
2/RT-9A (Amends return time to 0900 for segment 2) |
| Vehicle |
2/VT-CCMR (Amends vehicle to CCMR for segment 2) |
| General Evoucher Entry |
CVP/S1/ET |
| Add Full Credit Evoucher |
CVP/S2/ET/VV-FC (Amends res to Full Credit Evoucher for segment 2) |
| Add Group & Day Evoucher |
CVP/S2/ET/VV-GDA (Amends res to Group & Days Evoucher for segment 2) |
| Add Specific Value Evoucher |
CVP/S2/ET/VV-EUR200 (Amends res to 200 EUR Evoucher for segment 2) |
| Cancel Booking |
XE2 (Cancels segment 2) |
| Information Entries |
| Location Search By Country |
CLEPGB-A (for Airports) *Please note change -C (For City) -X (For Rail) |
| Location Search By City |
CLEPLON-A *Please note change -C (For City) -X (For Rail) |
| Car Information by Location |
CPOEPLHR/VEH |
| Location Information |
GGCAREPLHR |
| Basic Direct Sell Entry |
| Without Air Segment |
0CAREPNN1LHR1DEC-4DEC/IDMR/ARR-0900/RET-0900/CD-XXXXXXX |
| With Air Segment |
0CAREPIDMR2/CD-XXXXXXX (Note example after segment 2) |
| Deliver and Collection Direct Sell Entry |
| 0CAREPNN1LHR1DEC-4DEC/IDMR/ARR-0900/RET-0900/CD-XXXXXXX/DEL-JAMES HOUSE 55 WELFORD ROAD LEICESTER LE2 7AR
01162565656/COL-JAMES HOUSE 55 WELFORD ROAD LEICESTER LE2 7AR 01162565656 |
| Sell Options |
| Pick Up Location |
/PUP- (Use when customer wants to pick up from downtown location) |
Drop Off Location |
/DO- (Use when drop off location is different from pick up location) | | Special Information | /SI- |
| Special Equipment |
/SQ- |
| Evoucher Full Credit Value |
/VV-FC |
| Evoucher Group & Day Value |
/EVV-GDA |
| Evoucher Group Specified Value |
/VV-EUR200.00 |
| Billing Number |
/VB- (Must be used with Evoucher value and contains CD number or IATA to be charged) |
| *Please Note, when issuing Evouchers for Advantage please enter the Advantage travel Contract id in the /CD- fields & your IATA in the /BN- |
| Billing Reference |
/BR- |
| Delivery Details |
/DEL- (Free flow text) |
| Collection Details |
/COL- (Free flow text) |
| *Please Note, when using these fields please make sure the address is clear and has a contact telephone number |
| Modify Entries |
| Pick Up Date |
CM2/PD-01SEP (Amends pick up date to 1st Sep for segment 2) |
| Return Date |
CM2/RD-08SEP (Amends return date to 8th Sep for segment 2) |
| Pick Up & Return Date |
CM2/PD-01SEP/RD-08SEP (Amends pick up date to 1st Sep & return date to 8th Sep for segment 2) |
| Pick Up Time |
CM2/ARR-9A (Amends pick up time to 0900 for segment 2) |
| Return Time |
CM2/RET-9A (Amends return time to 0900 for segment 2) |
| Vehicle |
CM2/CT-CCMR (Amends car type to CCMR for segment 2 |
| General Evoucher Entry |
CM2/VA |
| Add Full Credit Evoucher |
CM2/VA/VV-FC (Amends res to Full Credit Evoucher for segment 2) |
| Add Group & Day Evoucher |
CM2/VA/VV-GDA (Amends res to Group & Days Evoucher for segment 2) |
| Add Specific Value Evoucher |
CM2/VA/VV-EUR200.00 (Amends res to 200 EUR Evoucher for segment 2) |
| Cancel Booking |
X2 (Cancels segment 2) |
| Information Entries |
| Location Search By Country |
CLEPGB-C |
| Location Search By City |
CLEPLON |
| Location Information |
CP*EPLHR |
| Basic Direct Sell Entry |
| Without Air Segment |
0CCREPNN1LHR2OCT-7OCTIDMR/ARR-0900/DT-0900/CD-XXXXXXX |
| With Air Segment |
/2+0CCREPIDMR/CD-XXXXXXX (Note example after segment 2) |
| Deliver and Collection Direct Sell Entry |
| 0CCREPNN1LHR2OCT-7OCTIDMR/ARR-0900/DT-0900/CD-XXXXXXX/PUP-QEWC01/DEL-*A-James House 55 Welford Road*C-Leicester
*Y-GB*P-LE2 7AR*T-01126173542/DO-QEWC01/COL-*A-James House 55 Welford Road*C-Leicester*Y-GB*P-LE2 7AR*T-01162173542 |
| *Please note, for UK rentals we will ignore the location you use and apply the correct branch depending on delivery details |
| Sell Options |
| Drivers Name |
/NM- (Use only when drivers name is different from lead passenger in PNR) |
| Pick Up Location |
/PUP- (Use when customer wants to pick up from downtown location) |
| Drop Off Location |
/DO- (Use when drop off location is different from pick up location) |
| Special Information | /SI- |
| Special Equipment |
/SQ- |
| Evoucher Full Credit Value |
/EVV-FC |
| Evoucher Group & Day Value |
/EVV-GDA |
| Evoucher Group Specified Value |
/EVV-EUR150.00 (Monetary value and currency to change depending on rental needs) |
| Billing Number |
/BN- (Must be used with Evoucher value and contains CD number or IATA to be charged) |
| *Please Note, when issuing Evouchers for Advantage please enter the Advantage travel Contract id in the /CD- fields & your IATA in the /BN- |
| Delivery Details |
/DEL- |
| Collection Details |
/COL- |
| DEL and COL Additions |
| Street Name/Number |
*A-Location Address (maximum 60 characters) |
| City |
*C-City Name (maximum 30 characters) |
| Country Code |
*Y-Country Code (maximum 2 characters) |
| Post Code |
*P-Postal Code (maximum 10 characters) |
| Contact Tel Number |
*T-Customer Telephone Number (maximum 20 characters) |
| Example Delivery |
/DEL-*A-James House 55 Welford Road*C-Leicester*Y-GB*P-LE2 7AR*T-01162173542 |
| Example Collection |
/COL-*A-James House 55 Welford Road*C-Leicester*Y-GB*P-LE2 7AR*T-01162173542 |
| Modify Entries |
| Pick Up Date |
CAM2D/01SEP (Amends pick up date to 1st Sep for segment 2) |
| Return Date |
CAM2D/-08SEP (Amends return date to 8th Sep for segment 2) |
| Pick Up & Return Date |
CAM2D/01SEP-08SEP (Amends both dates in segment 2) |
| Pick Up Time |
CAM2O/ARR-1000 (Amends pick up time to 1000 for segment 2) |
| Return Time |
CAM2O/DT-1000 (Amends return time to 1000 for segment 2) |
| Vehicle |
CAM2T/CCMR (Amends vehicle to CCMR for segment 2) |
| Add Full Credit Evoucher |
CAM2O/EVV-FC/BN-xxxxxxxxx (Amends res to Full Credit Evoucher for segment 2) |
| Add Group & Day Evoucher |
CAM2O/EVV-GDA/BN-xxxxxxxxx (Amends res to Full Credit Evoucher for segment 2) |
| Add Specific Value Evoucher |
CAM2O/EVV-EUR150.00/BN-xxxxxxxxx (Amends res to Full Credit Evoucher for segment 2) |
| Cancel Booking |
X2 (Cancels segment 2) |
| Information Entries |
| Location Search By City |
CAIPARIS/EP or CAIPAR/EP |
| Location Search By Reference Point |
CAI EIFFEL TOWER/EP |
| Search Reference Points by City |
HORPAR |
| Location Information |
CADEPLONC01 |
| Basic Direct Sell Entry |
| Without Air Segment |
CRN1DEC4DECLHR/CEP/VIDMR/ARR-9A/DT-9A/CD-XXXXXXX |
| With an Air Segment |
CRNS2/CEP/VIDMR/CD-XXXXXXX (Note example after segment 2) |
| Deliver and Collection Direct Sell Entry |
| CRN1DEC4DECLHR/CEP/VIDMR/ARR-9A/DT-9A/CD-XXXXXXX/DEL-JAMES HOUSE 55 WELFORD ROAD LEICESTER LE2 7AR
01162565656/COL-JAMES HOUSE 55 WELFORD ROAD LEICESTER LE2 7AR 01162565656 |
| Sell Options |
| Pick Up Location |
/PUP- (Use when customer wants to pick up from downtown location) |
Drop Off Location |
/DO- (Use when drop off location is different from pick up location) | | Special Information | /SI- |
| Special Equipment |
/SQ- |
| Delivery Details |
/DEL- |
| Collection Details |
/COL- |
| Modify Entries |
| Pick Up Date |
CR@2/D01SEP (Amends pick up date to 1st Sep for segment 2) |
| Return Date |
CR@2/D-08SEP (Amends return date to 8th Sep for segment 2) |
| Pick Up & Return Date |
CR@2/D01SEP08SEP (Amends pick up date to 1st Sep & return date to 8th Sep for segment 2) |
| Pick Up Time |
CR@2/ARR-9A (Amends pick up time to 0900 for segment 2) |
| Return Time |
CR@2/DT-9A (Amends return time to 0900 for segment 2) |
| Vehicle |
CR@2/VCCMR (Amends car type to CCMR for segment 2) |
| Cancel Booking |
X2 |
| Information Entries |
| Location Search By City |
CRLLHR/CEP |
| Location Information |
CRDLHR/CEP |
All services are available through GDS including delivery and collection, van and trucks rentals, one way etc except long lease rentals
Contact list –
| Reservations (24/7) |
businessdeskuk@europcar.com
0871 1 384 108 |
- Make/amend a reservation
- Delivery and Collection bookings
|
| Customer Services
(08:30 - 17:30 Mon-Fri)
excl. Public Holidays |
Rental StationGo to "Locations" section of www.europcar.com to get details of rental locations |
- Ask for directions to collect/drop off car
- Extend/amend bookings once vehicle has already been received if unable to amend via online system (GDS, Click4Wheels, etc)
|
| First Call Assist (UK rentals only)0800 028 0999(or 0116 247 3228 on a non UK phone) |
- Option 1 - To report an Accident (For breakdowns refer to contact details on back of sticker in front windscreen)
- Option 2 - For Roadside Assistance Express (if purchased)
- Option 3 - For Windscreen damage
- Option 4 - For Tires (repair/replacement)
|
| Live/Post hire/invoice queriescustomerservicekeyaccounts@europcar.com0371 384 0235 |
- Billing queries
- Car rental queries
|
| Post-hire complaintscustomerservicesescalations@europcar.com0371 384 0118 |
|
| Validation(09:00-17:30 Mon-Fri)excl. Public Holidays |
customer.validation@europcar.com 0 116 296 8660 |
- Request a full credit or fixed value voucher in to make a phone or some GDS bookings
- Please have your business account number ready when calling to request a voucher number
|
